Last updated October 2026
Use Nook Ltd. ("Nook", "Company", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.visitnook.com), book or stay at a Nook property, use our products and services, or otherwise interact with us.
This policy applies to information we collect from guests, franchisees and other business customers, prospective customers, website visitors, and other individuals who interact with our services.
Please read this Privacy Policy carefully to understand how we handle your personal data and the rights available to you.
For the purposes of data protection law, Use Nook Ltd. is the data controller responsible for your personal data, including booking data and data processed by our systems at Nook properties.
Nook properties are operated under a franchise model. Where a franchisee collects personal data at a property for its own purposes, the franchisee is the controller of that data and its own privacy notice will apply.
Data Controller:
Use Nook Ltd.Email: info@visitnook.com
If you have any questions about this Privacy Policy or our data practices, please contact us using the details above.
We collect information in several ways depending on how you interact with us:
When you use our products (including robotic systems, sensor hardware, software platforms, and AI-powered services), we may collect:
Browsing our website does not use analytics or advertising trackers. Our website is hosted by Netlify, which records basic technical information such as IP addresses in server logs for security and operational purposes. Typefaces are loaded from Google Fonts and some pages include an embedded Google Map; both involve a request to Google's servers, governed by Google's own privacy practices.
If you use the enquiry form for hotel operators, we collect the details you provide (hotel name, postcode, your name, email address, phone number, rooms available, average nightly rate, typical occupancy, share of bookings via online travel agents and their commission rate), together with the date and time of submission and the IP address it was sent from. We use this to respond to your enquiry, assess whether we can offer a guaranteed rate, and manage any resulting relationship. We do not sell this information or use it for marketing.
We use the information we collect for the following purposes:
We process your personal data on the following legal bases under the UK GDPR and the Data Protection Act 2018:
Where processing is necessary to fulfil our contractual obligations to you or to take steps at your request prior to entering into a contract.
Where processing is necessary for our legitimate business interests, including:
We balance our interests against your rights and only rely on this basis where your interests and fundamental rights do not override our legitimate interests.
Where processing is necessary to comply with our legal obligations, including tax, accounting, and regulatory requirements.
Where you have given your consent to specific processing activities, such as receiving marketing communications. You may withdraw your consent at any time.
We may share your information in the following circumstances:
We engage trusted third-party service providers to perform functions on our behalf, including:
These providers are contractually bound to protect your data and may only use it to provide services to us.
We may share information with franchisees operating Nook properties (for example, sharing your booking details with the property you are staying at), and with business partners, distributors, and resellers involved in delivering our products and services to you.
We may disclose your information where required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to:
In the event of a merger, acquisition, reorganisation, sale of assets, or insolvency, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal data.
We may share your information with third parties when you have given us your consent to do so.
Your information may be transferred to and processed in countries outside the United Kingdom, including countries that may not have data protection laws equivalent to those in the UK.
When we transfer personal data internationally, we implement appropriate safeguards to protect your information, including:
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
After the retention period expires, we securely delete or anonymise your personal data.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Under data protection law, you have the following rights:
You have the right to request a copy of the personal data we hold about you.
You have the right to request that we correct any inaccurate or incomplete personal data.
You have the right to request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict the processing of your personal data in certain circumstances.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
You have the right to object to processing based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects, and to request human intervention.
Where processing is based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at info@visitnook.com. We will respond to your request within one month, or inform you if we require additional time.
Our website does not currently use cookies or similar tracking technologies. If we introduce them, we will update this Privacy Policy and, where required by law, ask for your consent before setting any non-essential cookies.
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Bookings can only be made by adults aged 18 or over. Children may stay at Nook properties when accompanied by the adult who made the booking. We do not knowingly collect personal data directly from children, and any information we hold about a child staying with us is limited to what the booking adult provides. If you believe we hold personal data about a child that we should not, please contact us and we will delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
We encourage you to review this Privacy Policy periodically.
If you are not satisfied with our response to any privacy-related concern, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Information Commissioner's OfficeWebsite: www.ico.org.uk
Helpline: 0303 123 1113
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Use Nook Ltd.Email: info@visitnook.com
Website: www.visitnook.com
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